Refund and Returns Policy
Overview of Refund and Returns Policy
Thank you for shopping at eshopcity, your go-to destination for quality men’s and women’s t-shirts. If you are not completely satisfied with your purchase, we’re here to help.
Refund Policy
Our refund policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange. This ensures that our customers receive the best service and quality assurance.
Returns
To be eligible for a return, your t-shirt must be unused, in the same condition as when you received it, and in the original packaging. We strive to maintain high standards for our men’s and women’s t-shirts, and this helps us ensure quality for all customers.
Non-Returnable Items
Please note that certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following situations:
- T-shirts with obvious signs of use
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [[email protected]].
Sale Items
Only regular-priced t-shirts may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [[email protected]] and send your item to: [Mumbai Malad West].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping Returns
To return your product, you should mail it to: [Mumbai Malad West]. You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
Contact us at [[email protected]] for questions related to refunds and returns.
