Thank you for shopping at EshopCity, your go-to destination for quality men’s and women’s t-shirts. We’re committed to delivering excellent products, but if you’re not completely satisfied with your purchase, we’re here to help.
Refund Policy
Our refund policy is valid for 15 days from the date of purchase. If 15 days have passed, unfortunately, we cannot offer a full refund or exchange.
Returns
To be eligible for a return:
- The t-shirt must be unused and in the same condition as when you received it.
- It must be returned in the original packaging.
- A receipt or proof of purchase is required.
Do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds
Partial refunds may be granted for:
- T-shirts showing signs of use
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
Refund Timeline
Once your returned item is received and inspected, we’ll notify you by email regarding the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will be applied to your original method of payment.
- Refunds will reflect in your bank account within 48 to 72 business hours.
Late or Missing Refunds
If you haven’t received your refund after 72 hours:
- Recheck your bank account.
- Contact your credit card provider—it may take time to officially post the refund.
- Contact your bank—there could be internal processing delays.
If you’ve followed all these steps and still haven’t received your refund, contact us at info@eshopcity.in.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, email us at info@eshopcity.in and send the item to:
📦 [Mumbai, Malad West Malwnai Plot no 29 room no 71 gate no 7 n.c.c]
Gifts
If the item was marked as a gift and sent directly to you, you’ll receive a gift credit for the value of the return. Once we receive the returned item, a gift certificate will be emailed or mailed to you.
Shipping Returns
To return your product, please ship it to:
📦 [Mumbai, Malad West Malwnai Plot no 29 room no 71 gate no 7 n.c.c]
- Return shipping costs are your responsibility.
- Shipping charges are non-refundable. If a refund is issued, the return shipping cost will be deducted.
- For valuable returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your item.
Need Help?
For any questions related to returns or refunds, feel free to contact us:
📧 info@eshopcity.in
